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Message from CEO Shaun Bartlett

Message from the CEO

SHAUN BARTLETT

As 2016 draws to a close I am extremely proud of what the MDS Group has achieved over the last 12 months. Despite all the turmoil in the South African economy and the uncertainty surrounding the current political situation we have grown from strength to strength.
MDS VisaPak has always been the market leader in the visa acquisition space and 2016 has once again proven that innovation and the ability to adapt to change is what is needed in an ever-shrinking visa market.
Budget cuts in many of our multinational customers and changing visa requirements with respect to Biometrics and e-visas has provided all sorts of challenges for Carla and her team. Yet, once again, we have shown that no challenge is too great for them and we have shown fantastic growth in revenue and profitability.
We were requested to provide front office facilities to the Moroccan Embassy on a three-month trial basis. The main aim of this exercise was to see if it was a viable solution for the Embassy to their ever-increasing demand for visas with the main aim to improve service to their clients.
This trial was a huge success and we received very positive feedback from not only the Embassy staff but from our mutual clients as to the efficiency of the service. We are positive that their ministry will consider a more permanent arrangement in the new year.
MDS Collivery or collivery.net as it is better known, has exceed our wildest expectations this year and every month just seems to get better and better. We are clearly evolving into a bigger player in the courier industry and our dream to revolutionize the industry is fast becoming a reality.

Thanks to a great system, a fantastic management team and a team of administrative and operational staff second to none, we have shown growth in an environment where many other companies are either closing their doors or downsizing their operations.

This is a remarkable achievement and only proves that having a winning product backed by the best staff can only lead to success.

As we come out of our busiest period both in the Visa and Courier industries, our focus has been on maintaining the high level of service to our customers. This has proven to be a huge challenge but one I am proud to say we have overcome, albeit with a few hiccups along the way thanks to the much-needed rains which caused havoc across the country for a week or two.
To all our customers, as you go into the New Year rest assured that we will meet your deadlines and keep your customers happy because we are not only your courier and visa provider but we are an extension of your business and we understand the basic principle that if our customers are growing then so are we – so you get the business and leave the rest to us.

Nelson Boswell is quoted as saying:
Here is a simple but powerful rule:
always give people more than what they expect to get.

So while we are making sure you are getting more than you expect from us know that we are grateful for every one of our customers who have contributed to giving us more than we ever expected!

Finally, from all of us at MDS, Merry Christmas and an even more prosperous 2017. If you are taking the opportunity to travel, please do so safely and we look forward to seeing you all in the New Year.